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Support

We're here to help.

Weight Track Assistant is a small, independent app. Email is the fastest way to reach us — and the person reading it can actually investigate your issue.

Email supportUpgrade guide
Email supportNo ticket mazePrivacy-aware

support@weightasst.com

Tell us what happened, what device you use, and what you expected. If it is visual, a screenshot helps.

Write an email

Common topics

Start with the right guide.

Many questions have a written answer. If yours does not, email us.

Upgrade & data

Updating from an older version, what happens to your data, and what to do if something looks wrong.

Open

Pro purchases

Existing Pro / ad-free purchases, ads that should not appear, and purchase recognition.

Open

Move to a new phone

Local-first transfer, export/import, and what Android backup does not move.

Open

GLP-1 safety

What the app records, what it does not do, and where to get medical help.

Open

Privacy & data

Local storage, exports, analytics, ads, and delete-all.

Open

Something else

A bug, a question, or a feature request. Email us; we read it.

Open

Before you email

Four details that save a round trip.

You do not need to write a perfect report. These details help us reproduce the issue.

  • Device model and Android version.
  • App version (for example, 4.2.0).
  • What you did, what you expected, and what happened.
  • A screenshot or screen recording, if possible.

Privacy

Please do not send health data first.

We do not need your full health export to answer most questions. If we need a file, we will tell you which one and how to send it.

Do not post your weight, GLP-1, or photo data in a public review. Email support instead.

For medical questions, contact your prescriber or a qualified clinician. For emergencies, contact local emergency services.

Support questions.

How do I contact support?
Email support@weightasst.com. Please include your device model, Android version, app version, and what happened.
What is the response time?
We read every email and aim to reply as soon as we can. Complex data-transfer or purchase issues can take longer. We will not leave you without an answer.
Should I send screenshots?
Yes, if the issue is visual. Please do not send your full health export unless support specifically asks for it and gives you a secure method.
Can I get help with a medication question?
No. We can help with the app, but we cannot give medical advice. Contact your prescriber or a qualified clinician for medication questions. If it is an emergency, contact local emergency services.

Support

A human reads the email.

Tell us what happened. We will investigate, not send you in circles.

Get it onGoogle PlayWhat's new in 4.2
  • 1M+ installs since 2013
  • Current version 4.2
  • No account required
  • Free on Android
Free on AndroidGet it onGoogle Play